My big brother is a smart guy, and he recently got a new job that he’s super excited about. It’s a job in “UX design,” and he says it’s going to combine computer and design work in a way that will keep things really interesting for him. I’m thrilled that my big brother is getting a good job, and I’ve been nodding along when he mentions it, but I have to admit something: I have absolutely no idea what “UX” stands for, or what “UX design” actually is. I would ask him, but my brother has a bit of a reputation in the family for being bad at explaining things (if you ask him about an acronym, get ready to hear four more acronyms, which he will insist on explaining with more acronyms, and so on). So I’m asking you instead: what the heck is UX design?